Travelled business class from New Zealand to London, Nice to Dubai, Dubai to Auckland. We were charged excess baggage leaving Nice yet same bags and contents were weighed at Dubai with a 21kg difference between Nice and when weighed at Dubai. Original complaint sent online 25/11/2016.... More >>

Travelled business class from New Zealand to London, Nice to Dubai, Dubai to Auckland. We were charged excess baggage leaving Nice yet same bags and contents were weighed at Dubai with a 21kg difference between Nice and when weighed at Dubai. Original complaint sent online 25/11/2016. Since then numerous emails between myself and Customer affairs in Australia. Have also written two letters to Emirates Head Office. They either simply try to fob you off, or simply just don't reply. Absolutely would have to be the worst airline that I have travelled with, for post travel matters being dealt with. Some 16 months later still trying to get someone to give me a logical explanation and to answer my questions, like are their scales tested for accuracy and if so when the one was last tested in Nice and for a copy of the certificate of accuracy. After all they are charging significantly for excess baggage. Appalled and disgusted with Emirates Airline!!!!!! << Less

I was injured in-flight on board EK 0232 on Dec. 20, 2017, due to a drunk passenger attacking another person, when the were fighting very close to my seat. Despite umpteen reminders, Emirates has done NOTHING.

HI I am writing to you as I have a serious complaint relating to an experience in Durban South Africa recently. I have communicated with your JHB and Durban offices, but am being given the run around. Please advise e mail address that I can communicate with at Emirates , Dubai... More >>

HI

I am writing to you as I have a serious complaint relating to an experience in Durban South Africa recently. I have communicated with your JHB and Durban offices, but am being given the run around. Please advise e mail address that I can communicate with at Emirates , Dubai regarding this matter please.
Many thanks Yours faithfully

Derek C Woodin << Less

TO WHOM IT MAY CONCERN IN EMIRATES THIS LAST MESSAGE FROM ZAINAB IS COMPLETELY NOT REASONABLE, NOT FAIR, AND NOT ACCEPTABLE. PLEASE FIND ME A SOLUTION TO MY REQUEST. LAILA ALHILAL 00966548801990 00966503820330 SAUDI ARABIA ____________________________ رقم الملف:-... More >>

TO WHOM IT MAY CONCERN IN EMIRATES

THIS LAST MESSAGE FROM ZAINAB IS COMPLETELY NOT REASONABLE, NOT FAIR, AND NOT ACCEPTABLE.
PLEASE FIND ME A SOLUTION TO MY REQUEST.

LAILA ALHILAL
00966548801990
00966503820330
SAUDI ARABIA

____________________________

رقم الملف:- 7286085
دبي في 17 أكتوبر 2017م

السيدة/ ليلى حسن الهلال المحترمة
البريد الإلكتروني: ashayea@stc.com.sa

تحية طيبة وبعد،،،

نشكركم على رسالتكم لنا بتاريخ 5 أكتوبر.

مرة أخرى تقدر طيران الإمارات ما شعرتم به من مضايقة بسبب فقد بعض محتويات إحدى حقائب سفركم.

و بما أنكم لم تقوموا بإخطار الناقل في فترة 7 ايام المحددة. نعتذر عن عدم استطاعتنا النظر فى الشكوى المقدمة من قبلكم.

نشكر تواصلكم معنا. آملين أن نحظى بفرصة الترحيب بكم على متن طائراتنا في المستقبل القريب.

وتفضلوا بقبول جزيل الشكر وفائق الاحترام،،،،

زينب عبدالله
ضابط شؤون المسافرين

مع إحترامي

لكي

سيدة / زينب عبدالله
ضابط شؤون المسافرين

أنا لا أزال

انتظر منكم ا لرد وشكرا

ليلى حسن آل هلال
00966548801990
00966503820330
السعودية

From: Ibrahim Alnassir
Sent: Thursday, October 5, 2017 6:43 PM
To: customer.affairs@emirates.com
Subject: Re: Emirates Ref. DXB/X/ZA/011017/7286085

سيدة / زينب عبدالله
ضابط شؤون المسافرين

أود إعلامكم بانه ليس لدي علم بالمدة المحددة للتبليغ عن اي مفقودات من حقائب السفر وهي 7 ايام

ونظرا لإختلاف الزمن بين امريكا والسعودية اصبحنا نعاني بإضطراب في النوم وايضا كانت بداية الدراسة عندنا هذا كان داعيا لتأخيري في ابلاغكم بما اكتشفته من فقدان معظم محتويات تلك الحقيبة التي وصلت مع العفش بدون قفل مع اننا قفلنا كل الحقائب ما عدا 3 حقائب صغيرة من دون اقفال

وأنا اصر والح عليكم يا خطوط الإماراتية بأنكم المسؤولون عن فقدان محتويات تلك الحقيبة علما ان جميع المفقودات كانت جديدة وغالية الثمن
لذلك اصر مرة اخرى للتحري في موضوع مفقوداتي او تعويضي عنها ماديا ولكي لا تذهب سمعة الخطوط الإماراتية بانها اهملت زبائنها ولم تستطيع حل مشكلة تلك المفقودات

ارجو منكم الإهتمام بطلبي هذا واخذه مأخذ الجد لكسبي وعائلتي ركابا في المستقبل على متن طيران الإماراتية

انتظر منكم الرد وشكرا

ليلى حسن آل هلال
00966548801990
00966503820330
السعودية
From: customer.affairs@emirates.com
Sent: Thursday, October 5, 2017 1:31 PM
To: ibrahimh_nassir13@hotmail.com
Subject: Emirates Ref. DXB/X/ZA/011017/7286085

كتبت هذه الرسالة بدون أي مسئولية قانونية

رقم الملف:- 7286085
دبي في 5 أكتوبر 2017م

السيدة/ ليلى حسن الهلال المحترمة
البريد الإلكتروني: ashayea@stc.com.sa

تحية طيبة وبعد،،،

نشكركم على رسالتكم لنا بتاريخ 28 سبتمبر، بخصوص رحلتكم على متن طيران الإمارات رقم: EK821 من شيكاغو إلى الدمام عبر دبي بتاريخ 14 سبتمبر.

تقدر طيران الإمارات ما شعرتم به من مضايقة خلال رحلتكم معنا، بسبب ما ذكرتموه عن فقد بعض محتويات إحدى حقائب سفركم.

إذ نود أن نوضح لكم أنه طبقا لاتفاقية مونتريال الدولية للحقائب فأنه يتعين على المسافر إخطار الناقل كتابيا بالضرر الملحق بالأمتعة أو محتوياتها خلال 7 أيام من تاريخ استلام الأمتعة. بالرجعوع للتقاير الواردة إلينا، فإنه تبين لنا من انكم لم تقوموا باخطار الناقل فى فترة 7 ايام المحددة.

ولذا، نعتذر عن عدم استطاعتنا النظر فى الشكوى المقدةمة من قبلكم.

نشكركم على اهتمامكم بالكتابة إلينا، فنحن في طيران الإمارات نحرص ونهتم بردود فعل عملائنا وآرائهم. آملين أن نحظى بفرصة الترحيب بكم على متن طائراتنا في المستقبل القريب.

وتفضلوا بقبول جزيل الشكر وفائق الاحترام،،،،

زينب عبدالله
ضابط شؤون المسافرين << Less

I made reservation by phone w Emirates in Usa trip dfw amm via Dubai I ask for seat 24 by window by exit I usually take when I fly on u airline every other year I am 61 years old man works for Pizza Hut as D Mgr when I call to confirm they said no it’s in middle I said no should be... More >>

I made reservation by phone w Emirates in Usa trip dfw amm via Dubai I ask for seat 24 by window by exit I usually take when I fly on u airline every other year I am 61 years old man works for Pizza Hut as D Mgr when I call to confirm they said no it’s in middle I said no should be window I paid ext $135 for it she said no I said ok what’s now she said in airport in dfw will fix it when I got to airport they. Ouldnt fix it so I said I want to talk to supervisor I talk to her and her name Khadijah she said no do I said u no good to do that it’s bad customer service I will even talk to CEO mr Clark when I get to Dubai she said fuck mr Clark u can even go to his boss the Shake Mohammed’s I said ok I will take care of then I saw her talking to two police then they were behind me all time it was ver imparsing then by gate she talk to another one he ask me to stand on side until all in it was v bad now I wish Emirates will take care of this I need my respect and integrity back or I have to go to my attorney in Usa when I go back I know u guys will take care of it and I have witnessed my flight was on oct first dfw to amm via Dubai my E mail Habuhammad57@gmail.com my phone number 3182948995 I love u airlines but I need my respect back thank u << Less

I have collected 558,207 air miles and have tried for the last six months to use them on a flight from Manchester to Brisbane for 2 people in first class (540,000 mile). Despite numerous calls to your call centre in India I have not been successful. I have clearly shown loyalty to... More >>

I have collected 558,207 air miles and have tried for the last six months to use them on a flight from Manchester to Brisbane for 2 people in first class (540,000 mile). Despite numerous calls to your call centre in India I have not been successful. I have clearly shown loyalty to Emirates but accumulating
so many miles but I'm afraid Emirates are not loyal to me. << Less

My mother and father were flying business from London to Australia, unfortunately, my mother passed away prior to take off. Emirates were so helpful and understanding they looked after my father who is 80yrs old and sent in a Bereavement Councillor to make sure he was OK and worked with... More >>

My mother and father were flying business from London to Australia, unfortunately, my mother passed away prior to take off. Emirates were so helpful and understanding they looked after my father who is 80yrs old and sent in a Bereavement Councillor to make sure he was OK and worked with the embassy and Dept Foreign Affairs to make sure everything went smoothly. When all was good, they organised a flight home for my dad and notified the air hostess of his loss. They were so wonderful to him. I cannot thank them enough for their support during this hard time. I will definitely fly Emirates in the future. << Less

please refer to the complaint no(Ticket: DE02-4645168) further mailno 22059120 which are self explanatory. but deeply regret no action yet has been taken so for despite of so many correspondence even with CUSTOMER AFFAIRS AND NOREPLY HAD BEEN GIVEN yet. Hope you will take necessary action keeping in light of high standard of EMIRATES.

I have called a ticket from a travel agent for my wife to go to see her sick mother in Tehran Iran, the travel agent ask for more money, so If I ever want to change ,it will be ok. but when I called to change the ticket for my wife the person at emirate told me that I have to pay $669... More >>

I have called a ticket from a travel agent for my wife to go to see her sick mother in Tehran Iran, the travel agent ask for more money, so If I ever want to change ,it will be ok. but when I called to change the ticket for my wife the person at emirate told me that I have to pay $669 to change the ticket, I was not thinking about the money since I could get a round trip ticket and anywanys I paid what they ask, We talked about the tow different dates and I picked one, then when I got an email, I forward it to my wife, a month later, then she called me and said with the money I paid she could have got a round trip ticket and Emirate even did not give the correct date, I called Emirate at number #800-320-1576 and talk to Maurilio then to Vanessa then I talk to manager Zulqar, they told me that I have to pay even more money to tghe airline for a mistake that you guys made. that is funny, your air line is a very nice airline and I always fly with you and not any more since your airline has taken advantage of me, they did not even want to help me for helping me for keeping a customer happy, this is a very bad customer service, my ticket # 1762304191153
so, I am going to write a letter to the headquarter and informed them of this bad experience, I will tell all my friends and I will also call and tell CNN about the bad service you have. << Less

A mess! I have travelled Emirates with pleasure for the past 25 years and have rated it as the best experience. A large question lies today as a booking I made in early 2017 for travel at the end of May is being tossed around by Emirates. Changes are made without consulting me and I... More >>

A mess! I have travelled Emirates with pleasure for the past 25 years and have rated it as the best experience.
A large question lies today as a booking I made in early 2017 for travel at the end of May is being tossed around by Emirates. Changes are made without consulting me and I find a mail in the junk folder. I have managed to see these changes in time and tried to get flights to suit the purpose of my travel. Unfortunately, it seems the airline is helpless as according to them they are not getting the necessary clearance from the destination airport.
Is this a fairy tale or are we to investigate?
For me it leaves me with paying for a car rental that I do not use due to going in very late. Missing half my paid day at a nice resort hotel and worst having to camp out at the airport for many hours as the check out time is 12 noon that was initially close to my departure time.
Reservation staff are very helpless as the airline seems to be experience some turmoil with the scheduled, booked and paid for flights.
Come on Emirates, climb out of this mess as it's totally unacceptable and I'm not happy the way you mess up my travel plans. << Less

I have written to your company about the bad handling of the disrupted flight EK 405 from Melbourne to Singapore on the 29th March 2017. The lack of any Emirates representative at the airport and later at the hotel provided is a severe mistake on your part. No apologies were made by the... More >>

I have written to your company about the bad handling of the disrupted flight EK 405 from Melbourne to Singapore on the 29th March 2017. The lack of any Emirates representative at the airport and later at the hotel provided is a severe mistake on your part. No apologies were made by the company and passengers were mostly left to their own devices in rebooking their onward flights. This is a severe mishandling of the situation and has prompted myself and my husband from travelling Emirates again. The crew of the said flight on the other hand were nothing but apologetic and polite. << Less

I traveled from houston on 9-11-2016 to Cairo and return back from cairo to houston on Oct.@5 2016 My wife was with me ,She have disability ,was doctor certificate approved by your medical team,she was neglect and abuse during her travel with emirates staff. I wrote complaint and the... More >>

I traveled from houston on 9-11-2016 to Cairo and return back from cairo to houston on Oct.@5 2016
My wife was with me ,She have disability ,was doctor certificate approved by your medical team,she was neglect and abuse during her travel with emirates staff. I wrote complaint and the replied by staff in your feedback denied and send me respond all lies ,To the degree that that person respond to me without even said soory
I will never forget that. I need someone from the CEO office to contact me
my mobile # 281 650 2754
my house # 281578 8062 << Less

Iam quiet suprise of unprofessional treatment of Emirates. We are travelling on medical visa, after they confirmed the ticket at their main office in Ghana, they then gave as a medical form. Since we couldn't meet the deadline, were were not only refused to check in but was also asked... More >>

Iam quiet suprise of unprofessional treatment of Emirates. We are travelling on medical visa, after they confirmed the ticket at their main office in Ghana, they then gave as a medical form. Since we couldn't meet the deadline, were were not only refused to check in but was also asked to pay penaWhat then was my offence?
Please advice me.
It will also surprise you that the main phone line of their Accra office is faulty for hence hard to reach them for explaination. << Less

All hard work of Mike Simon went down the drain. Pathetic service. Moreover, they are one of the most expensive airlines. Racist

I was relocating from Dubai to Delhi on 5th Aug and had total 4 bags with all the necessary stuff. due to the incident happened at the Dubai airport on 3rd, my luggage also got stimulus and I received it after 2 weeks. when discussed this with dubai customer care, they said that that... More >>

I was relocating from Dubai to Delhi on 5th Aug and had total 4 bags with all the necessary stuff. due to the incident happened at the Dubai airport on 3rd, my luggage also got stimulus and I received it after 2 weeks. when discussed this with dubai customer care, they said that that they will require my cancelled visa copy to review the case and advise about the compensation as I had nothing in hand when I landed in Delhi. today, almost after three weeks, I am been told that since I am no longer a resident of Dubai, the claim will not be honoured and since I am a resident of India, I am not entiteled for the compensation.

this is the reply from the EMIRTES AIRLINES. << Less

A 380 Business class flight 1/8/2016, EK 434,DXB -BNE. Food uneatable. Steak like the sole of my shoes. Bread Rolls hard as rocks. Crew unprofessional and obnoxious. Their priority is to chat to each other in the back of the A 380 rather than actually serve the light bites to the... More >>

A 380 Business class flight 1/8/2016, EK 434,DXB -BNE. Food uneatable. Steak like the sole of my shoes. Bread Rolls hard as rocks. Crew unprofessional and obnoxious. Their priority is to chat to each other in the back of the A 380 rather than actually serve the light bites to the customer. They were skipped. It happen also on my A 380 business class flight back in Nov 2015. Here the same, food was disgusting. << Less

Hi. Came buck Brisbane - Auckland on your great airline last Friday. Great flight and crew except for the food. Total CRAP to the point of being uneatable. Buns were about 3 days old and the main was tasteless garbage.

Dear Hr, i write to ask you that you didnt contact me after i applied for job as cabin crew

I lodged a complaint on 30 March 2016 regarding poor service and no entertainment system on my return flight from Dubai EK775 28 March 2016. Thus complaint was lodged online on the official Feedback Complaint form. My electronic reply, Ref. JNB/X/SG/300316/7112782 stated that I will... More >>

I lodged a complaint on 30 March 2016 regarding poor service and no entertainment system on my return flight from Dubai EK775 28 March 2016. Thus complaint was lodged online on the official Feedback Complaint form. My electronic reply, Ref. JNB/X/SG/300316/7112782 stated that I will receive a reply within 30 days. No Reply or acknowledgement since!! 😭😰 << Less

wanted since years a frequent flyer card from emirates, but...to receive same at hoopenburg guesthouse in muldersvlei, pob 337 in klapmuts 7745 south Africa??????????????? as ex sr staff in 39 countries and ex ceo swissport brasil???

I have a reservation for two tickets departuring next month. I checked baggage allowance on baggage calculator and it was 30 kg, but when I got tickets It was written that I am allowed to bring two bags of 23 kg but the size shouldn't be more than 150 cm. we are two people and will have... More >>

I have a reservation for two tickets departuring next month. I checked baggage allowance on baggage calculator and it was 30 kg, but when I got tickets It was written that I am allowed to bring two bags of 23 kg but the size shouldn't be more than 150 cm. we are two people and will have all together only about 30 kg but while one suitcase is 150 the other is 164. After asking here and there I finally got a call from Ms Ryo who takes care Japanese customers on Friday, April 9th, 2016. She told me everything was all right and that 30 kg ( up to 300cm) is ok. Later I started worrying because I had no documents for what she said, to show at the check-in counter so I asked to send me a written confirmation. She called me yesterday, April 11 and said she would give me a code. I was in the train and couldn't write down so I asked her to call me today, April 12th. She called me today but told me that I cannot check- in direct from KiX to New york via Milano and that i have to change my reservation what means to pay more or get off at Milano, pick up baggage and check-in again. How can she advice me this?! It is impossible to be able to be on time! How it can be, than on Friday was everything OK but when I asked her to send the confirmation it was not OK. When I told her it was a fraud she said it was not and that I should consult with reservation office. Where? How? There are many flights from Japan but no office! Everything was OK when I booked on line! I tried many times, I needed some weeks to be able to get reservation. Emirates web site has technical problems so many times and on Apple apps error appears so many times but nothing is clear to be able to know what is wrong. We have been flying only with Emirates for about six years and my wish was to fly with Emirates on my birthday and to celebrate in New York but now I have these problems that are not my mistake. Emirates should say OK and should apologize but they ask me to change flight and to pay additional fee. If I don't get positive answer I will put the case into court because it is a fraud and cheating and nothing else. << Less

on 23rd December 2015, while traveling with family from Dubai to ISalm Abad I had lost 10 bags and PIR ISBEK36764 was lodged without loss of time,B.I.F were also submitted NO reply/response is give to me despite my 7-8 emails and telephone calls. Just gain to time I am being compelled... More >>

on 23rd December 2015, while traveling with family from Dubai to ISalm Abad I had lost 10 bags and PIR
ISBEK36764 was lodged without loss of time,B.I.F were also submitted NO reply/response is give to me despite my 7-8 emails and telephone calls.
Just gain to time I am being compelled to proceed in a court of law. Is this a fair attitude with a passanger who had lost every thing even clothes of his family members? << Less

Since last June I have tried to resolve my complaint with the airline but nothing has been done. There was vomit in front of my pocket sit, my suitcase was damaged, the food was horrible, the toilette's were filthy and the service was very bad. They say we do treat our passengers very... More >>

Since last June I have tried to resolve my complaint with the airline but nothing has been done. There was vomit in front of my pocket sit, my suitcase was damaged, the food was horrible, the toilette's were filthy and the service was very bad. They say we do treat our passengers very well. Is this very well? Will never travel with them again!!! << Less

On 26May 2015 travelling to London from Australia I reported and incident on board to the chief stewardess where I was hit on my left shoulder by the service trolley while I was asleep in my seat. She informed me that she has made a note of my complaint on my profile. The treatment of... More >>

On 26May 2015 travelling to London from Australia I reported and incident on board to the chief stewardess where I was hit on my left shoulder by the service trolley while I was asleep in my seat. She informed me that she has made a note of my complaint on my profile. The treatment of my complaint and the follow up and response from Emirates airlines has been shocking. They refused to accept any kind of responsibility I have been in excruciating pain resulting in continuing treatment to date. I have had no response to any of my emails letters etc. My medical bills are mounting never in my life have I encountered anything like this and this is the first time in 40 years of travel that I have had an accident. I was struggling to travel back and was ordered by a specialist to travel in a more comfortable position as I could not use my left hand my insurance company ended up buying me a ticket on another airline to travel back. I have still not heard from emirates to any of my emails except to say they are sorry there is insufficient evidence and I should have a nice flight next time I travel with them. Very poor customer service. The crew on board didn't seem to care not even offering or checking up on me. I was in pain and it continues to this day. I am now handing the matter over to a solicitor as I would like the return journey of my travel transferred to another airline I will not use Emirates Airlines again. The crew on board that flight EK405 were extremely careless I found them to be too chatty among themselves seemed like there was a batch of young ladies in training they were just not interested in the injury I sustained on board this flight. very very bad service. << Less

I was hit by the service trolley on my left shoulder while on board this flight from Melbourne to London. I complained about this to the chief Stewardess who attempted to relocate me into a seat worse than where I was sitting but assured me that she made a note of my complaint and I... More >>

I was hit by the service trolley on my left shoulder while on board this flight from Melbourne to London. I complained about this to the chief Stewardess who attempted to relocate me into a seat worse than where I was sitting but assured me that she made a note of my complaint and I will get a more comfortable seat from Singapore through to London as I was in excruciating pain. I struggled through my vacation. Emirates Airlines wrote to me saying there was insufficient evidence and have done nothing. I had to buy a business class ticket and travel back on Singapore airlines having to seek treatment both in London and ongoing treatment 6 months later. They have not acknowledged any of my letters or communication. Except to say have a good flight when you next fly with us. Appaling I am now writing to them to get a refund of my return portion or have the return transferred to Qantas so I can travel back from London on my next flight. This is the first time in 40 years of travelling that I have encountered such bad customer service. The bills for my treatment is mounting to thousands of dollars and all because the carelessness of staff who were more interested in continuing on with their dinner break and did not seem to care. My shoulder is still on the mend. Emirates Airlines has not accepted responsibility for anything. I will not use them again and now have handed over my bills to a solicitor and hope they will transfer my return ticket to another airline. Very bad service on board staff could not care less. very disappointed. << Less

I am a frequent traveller with a medical condition. I need special supplies and in the 30 years I have been travelling I have never been charged for them. Emirates only recognise certain things and discrminate against others treatments/condition. Discounted excess baggage is a start but... More >>

I am a frequent traveller with a medical condition. I need special supplies and in the 30 years I have been travelling I have never been charged for them. Emirates only recognise certain things and discrminate against others treatments/condition. Discounted excess baggage is a start but I am now left bemused by the approach to people with special needs that is offered by Emirates. I am a responsible traveller and have upgraded my class of travel to take essential items I need and cannot take out anything else from my checked in baggage but still Emirates are not hearing my plea. I have medical clearance from so many airlines who always accommodate the request for essential medical supplies. If I needed a wheel chair, fine, if I needed diaylsis, fine but as I have gut failure and need special fluids not fine. Sad you have this approach to people with special needs. I am asking for an extra 20 kgs on top of the 10kgs you have allowed, only outbound - I am small, and not overweight so don't carry any personal excess baggage in terms of being fat - so uhhappy with this situation. << Less

We travelled from Manchester to Tokyo via Dubai.Our flight arrived in Dubai 2 hours late.We were due to go to a funeral the following day in Japan.On arrival in Dubai we were rushed to the connecting flight.It departed over an hour after we arrived in Dubai. Our luggage did bot get to... More >>

We travelled from Manchester to Tokyo via Dubai.Our flight arrived in Dubai 2 hours late.We were due to go to a funeral the following day in Japan.On arrival in Dubai we were rushed to the connecting flight.It departed over an hour after we arrived in Dubai.
Our luggage did bot get to Tokyo.we had no clothes for the funeral.We had to buy clothes in Narita.They cost us £250,the compensation we were offered was £120.
I have written asking for extra compensation the mails have been ignored.
The service on the A 380 from Manchester was terrible..missed meals and no availability of certain menu items.The flight attendants were very pretty but very poor at their jobs. << Less

Part-01: On 01,July,2015,myself & my wife were to travel from DUBAI to DHAKA,via EK584,departuring 13:15hrs.We travelled from ABU DHABI. We got Our boarding pass: Seq Number 88 & 89 Seat no. 20A & 20B.It was Ramadan & we were fasting.We had a little time & we went to mosque inside... More >>

Part-01:
On 01,July,2015,myself & my wife were to travel from DUBAI to DHAKA,via EK584,departuring 13:15hrs.We travelled from ABU DHABI. We got Our boarding pass: Seq Number 88 & 89 Seat no. 20A & 20B.It was Ramadan & we were fasting.We had a little time & we went to mosque inside Dubai Airport for Dohar Prayer.Then we went to the counter before immigration for boarding.Now measury started.One of the Emirates Air line Staff Alexandar Gunanan named told us "you are late". Then he talked to I guess one of the staff for dealing boarding.The man far end asked something to Mr Alexandar about the number of people infront of immigration. He uttered "Congestion Sir" WHICH DOOMED OUR TRIP. Although there were hardly 7/8 people in the que. Then the man other end asked for the boading pass Seq number. Mr Alexander replied 88 & 89 and THAT WAS THE END OF OUR TRIP.The man said to us now, you are late so you can not travel. We are in grave shocked! We were fasting, we could not sound.Just said, what are you telling!How it can happen!We came from ABU DHABI, WE HAVE TO TRAVEL. OUR LUGGAGE ALREADY IN BOARDING!He did not listen to a single word.He was so arrogant! Like a dictator, he dictate us to purchase another tickets for travelling for next day.We were then wordless, very tiring, we became fade! We did not know what to do.
Without seeing any way we gone for new tickets. They charged us extra 1900 dirham, including fine 1000 dirham for not travelling. This is our story of misery in an Elite air lines like Emirates Air lines. We travelled via this air lines more that 20 years.And this was the last and for last ill treat by this Air lines!

What in conclusion I can say our tickets were sold to others due to huge rush and demand.

IS THERE ANY BODY IN EMIRATES AIR LINES TO INVESTIGATE OUR CASE AND GIVE US JUSTICE!
WE NEED OUR MONEY BACK CHARGED ILLEGALLY!

- I DO'NT HAVE MORE TIME NOW, I WILL WRITE PART02 OF MISERY WHAT HAPPENED THE FOLLOWING DAY, IN ANOTHER DAY! << Less

Deporable service by Singapore Airlines(Scoot) and British Airways from Sydney to Paris… Emirates staffer, Jasbir Kaur at Singapore Airport at 9.02pm Saturday 20th June, 2015 within 25 minutes (with superior's approval) changed one flight to an upgraded flight 0:50am Sunday to Paris... More >>

Deporable service by Singapore Airlines(Scoot) and British Airways from Sydney to Paris…
Emirates staffer, Jasbir Kaur at Singapore Airport at 9.02pm Saturday 20th June, 2015 within 25 minutes (with superior's approval) changed one flight to an upgraded flight 0:50am Sunday to Paris so my daughter could be on time for an important OECD meeting. Emirates provided miracle help in the shortest time with the best of unrivalled service.
My family will be flying Emirates from now on. << Less

Kindly treat this mail as a registered legal notice and greviance letter. This is to bring to your notice, the treatment that I was given by the Emirates staff while going from Los angles to Delhi on 5 June 2015 on flight ek 216 seat 75 H.. As I approached the check in counter, I... More >>

Kindly treat this mail as a registered legal notice and greviance letter.

This is to bring to your notice, the treatment that I was given by the Emirates staff while going from Los angles to Delhi on 5 June 2015 on flight ek 216 seat 75 H..

As I approached the check in counter, I requested the associaye to give me a seat which had space around since i was not well and get chlostrophobic while travelling, in return I was offered by edaan about the flight being oversold and that I had an option to get to the flight next day and in return , I would get a complimentary ticket for the same route and get duty free vouchers..

As informed, to avail of the same I had to report to the boarding gate and take the new ticket and details.. 

I was shown a list of my name on the otp listed on 8th slot.

Since I was assured of the same, I left my carry on luggage which had my medicines, clothes and important belongings with my family and reached the boarding gate..

At the boarding gate again I was reassured that I was not getting on to the flight and how the flight was overbooked.. The same gentlemen who checked me in was also present as was reassured of the same again..

10 minutes before the flight closed I was asked to get on to the flight since the ticket was not required by the airline..

The concerned lady manager Beatrice Davis on asking for help refused me outright and was not ready to understand my situation. 

I informed the airline staff about my belongings and luggage not being with me, the answer that I got for that was simply that the same would be put on the next flight..

I clearly informed her that I am suffering from illness and could need my medicines on the flight, requesting for a little support. 

In return  my boarding pass was taken away from me and was told that I will have to get off from the flight and pay for the next flight.

I would want somebody senior in the company who can comprehend and understand my situation to answer my questions:

1. Why was I given false expectations with an option to cancel my flight and get all the extras when there was no such possibility?

3. Why was I not told that this entire exercise was an optional call for the airline to practice as per their fancy, assuming that the airline would know how many passengers are boarding the flight.

4. Why was I not assisted to get my baggage with me. (A carry on is allowed in the aircraft because it comprises of all necessities which a passenger could need while travelling.)

4. If I am expressing a medical urgency to the highest level authority manager of the airline assuming that she would understand and help me with the situation, why was I threatened to be boarded off from the flight?? 

Is the airline going to be responsible for any casualties during my travel and threatening me?

5. I do not have clothes, money medicines inhaler during my travel, and on speaking to the manager on ground, I am threatened to be boarded off from the flight..

I am extremely threatened and petrified with the whole experience with the airline. I am sitting in the flight travelling to Dubai with fever and chest pain, without my belongings. Thanks to the ground staff.

I am writing this also as a proof to inform the company about the medical state that you have put me in and demand a compensation for the harassment, threat to my life and discomfort during my travel the company has put me through. 

Dilsher Sukhija. << Less

I submitted a complaint to Emirates as they failed to supply a driver for a 98 year old customer who was traveling in business class. We were kept waiting at Melbourne Airport for 2 hours till a driver was found eventually. So much for a seamless service from door to door. This was a 30... More >>

I submitted a complaint to Emirates as they failed to supply a driver for a 98 year old customer who was traveling in business class. We were kept waiting at Melbourne Airport for 2 hours till a driver was found eventually. So much for a seamless service from door to door. This was a 30 hour trip for this lady. Transport was booked 4 months before the trip and it was booked for both ends of the journey. I did not receive any written confirmation for this service which Emirates publish as part of their service. This would have been
useful.
I did however, receive an email from customer services to say, that it could take up to 30 days to look into this complaint. I will await a reply. << Less

When you send a letter of complain to EMIRATES AIRLINE at the ACTUAL adress (the one above) EMIRATES GROUP return the letter back (without opening it) with " UNKNOWN " as it seems they do not want to read anything !

I send shipment to dubai by emirates airline I can't take it from ther cause ur ppl lost the paper .now they asked me to wait ..and im waiting 4 days until now

I have never known a company to be so hard to find proper contact details for - it is clearly deliberate as they do not want to hear from unhappy customers. I have made two complaints via Emirates website as per their procedure and received two automatic responses but no proper contact.... More >>

I have never known a company to be so hard to find proper contact details for - it is clearly deliberate as they do not want to hear from unhappy customers. I have made two complaints via Emirates website as per their procedure and received two automatic responses but no proper contact. I have twice put comments on the Facebook page to see if that would prompt a response - NOTHING! Just what do I have to do to get my situation dealt with. I truly thought Emirates embodied great service how wrong can you be? << Less

My luggage was pilfered from Cape Town to Washington DC, with an overnight in Dubai. These people know what they are doing as only small valuables and cash were stolen. I am smart enough to not check cash, but had forgotten that my emergency stash was in a zip pocket of a handbag. The... More >>

My luggage was pilfered from Cape Town to Washington DC, with an overnight in Dubai. These people know what they are doing as only small valuables and cash were stolen. I am smart enough to not check cash, but had forgotten that my emergency stash was in a zip pocket of a handbag. The things the stole were things I have had for years, and I have no receipts, which I have told them, but they continue to ask for them. I am back in Dubai for three weeks and have asked to meet with their security people, and nothing. I am furious with this airline, and am telling everyone I know what the experience has been. << Less

My guitar on arrival was broken in half. It was accepted in Auckland New Zealand as "Fragile", but it must have been treated as a heavy suitcase ...despite 3 stickers saying FRAGILE. The response from the airline is that they are not responsible for the content. WHY TO ACCEPT... More >>

My guitar on arrival was broken in half.
It was accepted in Auckland New Zealand as "Fragile", but it must have been treated as a heavy suitcase ...despite 3 stickers saying FRAGILE.

The response from the airline is that they are not responsible for the content. WHY TO ACCEPT FRAGILE ITEMS THEN?

I flew EK435/EK179 ex Auckland New Zealand to Warsaw Poland (with airplane change in Dubai). << Less

Myself Arunkumar Basappa Kandati, I was traveling with my friend from Dubai to Bangalore on 05.02.15 at 9.50 Dep flight no EK 568. My and my friend luggage was 68 Kg and all baggage were booked undermy NAme and i paid extra amount of 8 kg (640 AED). But during Immigration i was stuck... More >>

Myself Arunkumar Basappa Kandati, I was traveling with my friend from Dubai to Bangalore on 05.02.15 at 9.50 Dep flight no EK 568.
My and my friend luggage was 68 Kg and all baggage were booked undermy NAme and i paid extra amount of 8 kg (640 AED).
But during Immigration i was stuck up due to visa closing issue and sent bcak. but my friend was passed immigration and he travlled.
When i was aboarded from the flight, all 68 Kg( inculding my friend luggage) luggage came back and it was sent to left luggage. and i postpone my ticket to monday early morning ( As Emirates immigration office on holiday on Firday & Saturday).

Please suggest next course of action for the above probem. << Less

I Have sent a quary to Emirates Customer service in South Africa , they said they will address my issue within a month , that was 18 December 2014 , i sent a few mails , when they finally replied they said they working on it , its now been over a month i still havent sorted my issue .... More >>

I Have sent a quary to Emirates Customer service in South Africa , they said they will address my issue within a month , that was 18 December 2014 , i sent a few mails , when they finally replied they said they working on it , its now been over a month i still havent sorted my issue . Emirates airline pride themself on customer service in the past but it looks like its of no importance any more , << Less

I booked my ticket in October 2014 and flying from Canada in December 2014. The baggage dimension allowance for tickets booked before November 15 is combined 107inches, and bookings after Nov 15 will be allowed 118 inches dimension. This is discriminatory for passengers travelling in... More >>

I booked my ticket in October 2014 and flying from Canada in December 2014. The baggage dimension allowance for tickets booked before November 15 is combined 107inches, and bookings after Nov 15 will be allowed 118 inches dimension. This is discriminatory for passengers travelling in the same flight. Not a fault of person booked ticket earlier. Rather should give incentive for early booking. Here penalizing. should be based on travel date and not booking date. << Less

After a recent return flight Manchester11-Dubai, I experienced the worst customer service ever on a journey, particularly before the flight when my seat had been moived 19 rows back, away from my selected seat adjacent to my friend. To make matters worse, when I tried to discover why, 2... More >>

After a recent return flight Manchester11-Dubai, I experienced the worst customer service ever on a journey, particularly before the flight when my seat had been moived 19 rows back, away from my selected seat adjacent to my friend. To make matters worse, when I tried to discover why, 2 customer reps put down the phone on me, one suggesting I drive to the airport myself to see why they had changed my seat, the 3rd rep managed to get us seats together again, but my friend was no longer near the window (she needs this due to claustrophiobia). The Manchester Emirates office,supposedly emailed Manchester airport, explaining my astonishment and upset, asking for our names to be added to list for any available upgrades. At the airport, I enquired and no e mail had been sent. The flight steward listened to my complaint, told me he had told his supervisor and that an Emirates rep would meet me at the airport - this never happened. It was the same at Dubai airport on the way back, with the check in lady saying she would do the same and in fact, put priority stickers on our cases. Yet again - the staff at both the boarding gate and cabin crew denied receiving any such message. The supervisor promised to come and talk to me during the flight saying he would then ensure my details were sent to Emiratesd, and he would chase up why I had never received a response from a complaint e mail I sent prior to my flight- he never did come back to me. Rather than our bags being first off the plane as promised, they were the last bags to be unloaded! On the flight out, I asked for a white wine to be told they had run out, so asked for a gin & tonic, but they had also ran out of tonic!! I am a skywards member frequently flying to Dubai to my daughter, and am on another Emirates flight in December. Unless the airline actually does offer some kind of explanation/recompense, I think my next flight will be BA or Etihad!! << Less

Does anyone know who I can contact to help me get many excess bags of Humanitarian Aid from Seattle to Addis Ababa, Ethiopia? I have tried everything I can think of and not been able to get any where - there has to be someone who can make the call to allow it. Other airlines and lots of... More >>

Does anyone know who I can contact to help me get many excess bags of Humanitarian Aid from Seattle to Addis Ababa, Ethiopia? I have tried everything I can think of and not been able to get any where - there has to be someone who can make the call to allow it. Other airlines and lots of small airlines can do it for rescue animals, so surely a large company like Emirates can do it to help little orphans in orphanages who have no one and nothing and need so much to make their live healthier and more comfortable. I do this on my own, I am not affiliated with any organization or group - I am just one person trying to help and have limited resources. I am flying out of Seattle on Sept 21st and will be in Addis Ababa until the end of January 2015. Please I need help!!! Emirates has been my Airline of choice the last few years even though I have had some problems. I am not asking for anything for myself, but would not refuse an upgrade, to arrive refreshed and ready for a very busy 4+ months helping in a 3rd world country. << Less

Dear Sir/Madam, I, Wasim Akhtar Farooqui travelled in Emirates Airlines from Bangalore to San Francisco (Via Los Angeles) on 16th Aug 2014. I had a reservation (ID: KTBXBF) with following details: Flight Depart / Arrive Airport Terminal EK569 16 Aug 14 Bengaluru (BLR)-... More >>

Dear Sir/Madam,

I, Wasim Akhtar Farooqui travelled in Emirates Airlines from Bangalore to San Francisco (Via Los Angeles) on 16th Aug 2014. I had a reservation (ID: KTBXBF) with following details:

Flight Depart / Arrive Airport Terminal

EK569 16 Aug 14 Bengaluru (BLR)- Dubai(DXB) 3
EK215 16 Aug 14 Dubai (DXB) - Los Angeles(LAX) 3
VX923 16 Aug 14 Los Angeles (LAX) - San Francisco (SFO) 2

I left my Samsung Tablet in the flight EK569 in seat pocket 21D. I remembered this coming out of the plane and immediately contacted Emirates staff there at the airport. There was no immediate effort to get the tablet from the plane. They told me to wait for the cleaning of the plane and told me that I would get any details after that only. I had my next flight after two hours and kept asking the Emirates staff. I boarded the next plane at last moment before closing awaiting any information.

I reached San Francisco finally and tried to contact the Emirates on phone, but I received only email id for the lost and found. They only respond once in a day ( I think this is very unprofessional). They initially replied to my emails and asked me for the serial number of the tablet. This gave me understanding that Tablet has been found. I informed that I would not have the serial number as I have travelled to USA. Suddenly next day they replied that they had not found anything and stopped replying to my emails. I don't understand why They asked me for the serial number in the first place if it had not been found.

I feel that there is not proper contact and support provided by Emirates here and immediate response to fetch the same on travel day would have got my tablet same day on the airport.

Please help me to find my tablet and return it to me.

Thanks,

Wasim
Phone: +1 425 260 8793
Email: wasim.farooqui@gmail.com << Less

Dear Madame, Sir, I, Yogesh MUDHOO, had a reservation on your flight (Booking reservation: KXFFW6) with the following details: - Flight Emirates EK 0702 Mauritius-Dubaï on 11th May at 18h20 - Flight Emirates EK 0075 Dubaï-Paris on 12th May at 15h00 My baggages were in... More >>

Dear Madame, Sir,

I, Yogesh MUDHOO, had a reservation on your flight (Booking reservation: KXFFW6) with the following details:

- Flight Emirates EK 0702 Mauritius-Dubaï on 11th May at 18h20
- Flight Emirates EK 0075 Dubaï-Paris on 12th May at 15h00

My baggages were in transit and I picked them up in Paris. I had 2 luggages that included a golf bag with clubs, accessories, clothes and shoes. I didn’t notice anything at the airport as the TSI Dial Combi Lock were still active on the golf bag.

While arriving at home, at my surprise all my items in the golf bag was stolen (clubs- Driver, fairway woods, hybrid and iron, my GPS and laser rangefinder, my shoes, my clothes). My golf equipment cost me around 4500 Euros and I am very angry and disappointed in discovering this situation as I just bought everything in March 2014.

Previously when my golf bag was checked, I had a tag with security checked. This time, there was no security check tag on the golf bag.

What are the procedures for this type of situation as it was on the responsibility of Emirates to take care of my luggages? I am unable to say whether this problem arose but I had 14 hours of transit in Dubaï where I stayed in Copthorne Hotel.

Please do let me know as this situation is causing a lot of frustration.

Reponse from Emirates on 26th May:
Dear Mr Mudhoo,

Thank you for your e-mail message of 13th May, advising us of the incident involving your checked baggage.

Please accept my apologies for the inconvenience you experienced when you travelled with Emirates from Mauritius to Paris, via Dubai on 11th May.

I am concerned to learn that you discovered some of the contents missing from your checked baggage on your arrival in Paris.

Emirates takes all such incidents seriously and takes all measures, within its control, to ensure the security of customer's belongings. Further, all procedures are regularly reviewed, in an attempt to alleviate such incidents. The matter has been brought to the attention of our Security Department, for their review and necessary action.

I wish to advise that your claim in respect of the missing contents is governed by an International Treaty known as the Montreal Convention 1999, which has been ratified by the countries where you began and ended your journey. The Montreal Convention is exclusive, which means that it provides the only remedy available in these circumstances.

The airline's liability in respect of mishandled baggage is limited and any such claim is subject to proof of loss i.e. receipts confirming proof of purchase or of ownership of the items for which you now claim.

In order for us to review your claim, please complete the attached Baggage Inventory Form giving details of the missing contents and return it to us, along with the purchase receipts or credit card statements of the missing contents.

I wish to explain that the main purpose of requesting you to complete the Baggage Inventory Form is to know the details of each item and the value associated with each item. This form eventually helps us in assessing a claim appropriately against the value shown for each item. Please ensure that your attachments are less than 1 MB. Our contact details are:

E-mail : customer.affairs@emirates.com
Fax : + 971 4 2864120

Although we have not lived up to your expectations on this occasion, I do hope your recent experience has not marred your impression of the service offered by Emirates and that we will be given another opportunity of serving you in the future.

Yours sincerely,

Sanjaya Fernando
Customer Affairs

Reponse to Emirates on 26th May:
Dear Mr Fernando

I thank you for your reply. However this disappointing situation took me much time to go and see the shops where I bought my golf equipment. The seller issued the different receipts as I rarely keep them after my purchase. << Less

hi please can u help me we have flown with u many times to perth to my brothers, my husband is disabled and this will be our last time of travel due to his poor mobilty, could it be possible for a good will gesture to be uo graded as im a full time care and work for the nhs i feel my... More >>

hi please can u help me we have flown with u many times to perth to my brothers, my husband is disabled and this will be our last time of travel due to his poor mobilty, could it be possible for a good will gesture to be uo graded as im a full time care and work for the nhs i feel my husband deserves a little luxury as hes only 57 and spends most of his day in a chair, we have already booked to go on the 26th feb from manchester,we feel u r the best o travel with as your staff r so caring and conpassant thanks for taking the time to read this, xx << Less

bonjour je vous écris de la France.nous attendons comme des milliers de francis l'ouverture de nouvelles lignes en France notamment à Marseille.émirates a demandé de nouvelles lignes qui sont refusés mais émirates pèse beaucoup dans l'économie den notre pays.nous voyageons... More >>

bonjour je vous écris de la France.nous attendons comme des milliers de francis l'ouverture de nouvelles lignes en France notamment à Marseille.émirates a demandé de nouvelles lignes qui sont refusés mais émirates pèse beaucoup dans l'économie den notre pays.nous voyageons souvent pour les maldives mais nous perdons du temps pour venir à paris et à nice.ce temps perdu pourrait être mis en visitant votre pays en faisant une pose un escale chez vous.il faut que votre compagnie votre pays vos dirigeant président pèsent sur la balance pour avoir de nouveaux droits au trafic rapidement.merci de votre écoute.cordialement.MR FARINA ET MME FARINA. << Less

Hi, My in laws travelled with emirates from Poland to Delhi on 15/03/2014. On reaching Delhi, what they find is one of their luggage is missing, which was transferred by mistake to another airport. Finally, they received their bag on 19/03/2014 in the evening. On contacting emirates... More >>

Hi,
My in laws travelled with emirates from Poland to Delhi on 15/03/2014. On reaching Delhi, what they find is one of their luggage is missing, which was transferred by mistake to another airport. Finally, they received their bag on 19/03/2014 in the evening. On contacting emirates about the compensation for the days which they were left without luggage. All different kind of excuses were made by the Delhi emirates office saying that as 2 bags were delivered from the 3 so no compensation will be provided. Each time we called them and explained them the situation was changing. First they want to pay for 2 days, Now with the last mail they send me that they will pay for 3 days 50$ each. what i would like to inform is that Emirates office is not doing their job on set standards. As they keep on changing their statement with each mail we send them. Thus i would like Emirates to have an look on my case and give me the proper compensation for the days i was left without luggage. As it is Emirates responsibility to look after my luggage when i am boarding with them. Thus looking forward to hear from you shortly. << Less

I travelled with my husband, from Jakarta to Orlando, US. Flight EK 201 was arrived 1 hour late in JFK. Our next flight to MCO, change from Jetblue 0283 to Jetblue 183 @ 6.30pm. We arrived in MCO @ 9.30pm. We didnt find our 2 luggages. We have reported to baggage report. Our luggage... More >>

I travelled with my husband, from Jakarta to Orlando, US. Flight EK 201 was arrived 1 hour late in JFK. Our next flight to MCO, change from Jetblue 0283 to Jetblue 183 @ 6.30pm. We arrived in MCO @ 9.30pm. We didnt find our 2 luggages. We have reported to baggage report. Our luggage number: EK 362666 and EK 362667. We kept on calling JFK and MCO almost everyday till today and both to Emirates Rep and Jetblue Rep. The result was zero. We have flew thosand miles away from our country to MCO for attending my oldest daughter's graduation her Master degree and this is the first time we flew with Emirates Airline. And lots of stuffs in our luggage that we need for the graduation day on Friday, Feb 7, 2014. Everytime we called to Emirates or Jetblue, the answer is the same. They still wait for the next flight from JFK or we still tracked it, etc, etc. Because of our case was not the only case.
If today we still dont get our luggage back, means that we should spend some extra money for our needs for our big day .
Will the airlines care about it? I wont ask more to the airline, nothing more than get our luggages back ontime. It is 10 days already. How long should we wait for it?
We do hope all department concern will be more professional and proactive in handling this case. We are going back to Jakarta, Indonesia by Feb 15,'14. And we still do hope that our luggage will be sent to us before the date.
If i still dont get my luggage back before our departure then i will do kind of run in add about our case in our media in Jakarta.
Please do more intens, we called EK and JB everyday. The answer still the same..

Thank you for your kind assistance << Less

My recent experience with Emirates is this airline does not care about passengers. Most employees I contacted would not make a decision outside their pay grade. Apart from the cup of coffee spilt over me by a cabin crew member,I did not exist. Even then I was only offered a tissue.... More >>

My recent experience with Emirates is this airline does not care about passengers. Most employees I contacted would not make a decision outside their pay grade. Apart from the cup of coffee spilt over me by a cabin crew member,I did not exist. Even then I was only offered a tissue.

This was the first time I've travelled with this airline and it is most certainly the last.

Am I unhappy - you better believe it. << Less

I wnt to Emirates ticket office in Kumasi Ghana to purchase a ticket for Bangkok. Now I can't leave because they want to see that I have travellers checks for $5000 before they can issue a ticket. They say it an airline "obligation' to keep passengers safe during a transit flight. ???riminal act is more like it.
Richard

hi greetings..where can i contact the HR department