Better manners from the ''manager'', Mr. Mitten from Jumbo Ibn Battuta. I sent my Tap 11 for repair about 1 to 2 weeks ago. I received a call 6 working days later for collection. At collection, I noticed that the keyboard was not charging, and the other 2 issues I... More >>
Better manners from the ''manager'', Mr. Mitten from Jumbo Ibn Battuta.
I sent my Tap 11 for repair about 1 to 2 weeks ago. I received a call 6 working days later for collection. At collection, I noticed that the keyboard was not charging, and the other 2 issues I printed with screenshots for the service centre convenience were ignored.
However, I was assure by the staff, Umesh, that the laptop will be sent back in the morning the next day and someone will call me to ask about the other 2 issues and resolve the keyboard issue. This did not happen.
I called up again the following day to ask about this issue. Mr. Umesh, who was polite, apologised and said that he will let his manager know about this and will call me to explain the issue the following morning. This did not happen.
I called Mr. Mitten the next day in the afternoon, but he was serving a client. So I left my number for a call back. There was no call back after 3 hours, so I called again. Finally, it was Mr. Mitten, who was very rude to start with when I asked for him. He was constantly being patronizing and said that I was ''cranky''? Then, he said they have sent my laptop just today afternoon. When I asked, why was it not sent the day before. His reply, ''Look, we have sent it. We don't know how to fix this. Just wait at least 7 working days.". I was told by Mr. Umesh that they will be able to come back within a day. It is OK to be slightly late, perhaps because they are non-technical. However, it is most irritating to speak to a ''manager'' who is extremely rude to his customers, and had not apologised for sending the laptop late, nor for not fixing it the first time. This is truly dissapointing for a huge company to have such attitude towards its customers.
Note, the aggravation factor was coming even before me making remarks on his service. I have this conversation one record if ever required for your training purposes. I hope you will do the necessary to provide better services to your customers in future. << Less