Sir, My name is Sachin Soman , am working as a Senior Anti Money Laundering Compliance Officer in one of the leading exchange house in UAE.I am writing this to inform the management of the G2000 about a bad experience happened to me in your outlet at Lamcy Plaza.... More >>
My name is Sachin Soman , am working as a Senior Anti Money Laundering Compliance Officer in one of the leading exchange house in UAE.I am writing this to inform the management of the G2000 about a bad experience happened to me in your outlet at Lamcy Plaza.
I am regular user of G2000 clothing’s. I purchased suits , trousers from your various locations such as Abu Dhabi Mall , Mall the Emirates Dubai, Lamcy Plaza..etc and used to recommend G2000 to my friends.
I purchased a trouser and a suit from your Lamcy Plaza out let on 17.02.2011 at 9.23pm, but last moment just before paying the bill I decided not to take the trouser and informed the Filipino Lady Staff not to include the trouser in the bill. But when I checked my bill on 24th February for receiving back the suit after alteration , I found that the trouser is also billed. I informed the outlet staff and they told me to wait until they check with the inventory department on (27.02.2011) Sunday, on 28.02.2011 received a call from the store manager and he informed me that he checked with the inventory and find no excess in their stock. I requested the Store Manger to check the CC Camera Clippings for that specific time, he informed that its not possible.
I request the management of the G2000 consider the above matter. I am not going to follow up for the trouser anymore but as I didn't carried any sort of cover from the outlet where the trouser had been gone. I request you to kindly check the clippings and find out what happed on the time of purchase, if you check the camera you can see that the Filipino lady staffs is keeping the trouser aside and we leave the shop after paying the bill with empty hands.
I admit my mistake not for checking the bill in the store itself, but the same time there is no need for me to lie for a trouser worth AED 89 . I again request you to kindly check the camera clippings of the above mentioned time & date and find out if there is any occurrence of staff negligence which may cause reputation harm to a esteemed brand like yours.
I would like to appreciate the behaviour and polite talking of the Store Manager who followed up with the inventory and come back to me.
The item code for the trouser is 1115102798300(poly N.Stp FF18)
Thanks and regards,
Sachin << Less