I recently went ring shopping for a men’s wedding band in Abu Dhabi and had the worst experience ever at Samer. At this point, I wouldn’t buy water from the place if I were dying of thirst in the desert…. While searching for a ring, I found myself in a... More >>
I recently went ring shopping for a men’s wedding band in Abu Dhabi and had the worst experience ever at Samer. At this point, I wouldn’t buy water from the place if I were dying of thirst in the desert….
While searching for a ring, I found myself in a couple of the Samer stores at the Madina Zayed Mall in Abu Dhabi. I was having trouble finding a ring that fit me since I have pretty large hands (American) and it just so happened that Samer had some larger rings.
The first problem was the rudeness. While being helped there, the man who was helping me, named “Salim” was difficult to work with from the start, but we managed. I was marrying an Indian girl and her parents insisted on buying my wedding ring. As I was picking out the ring, Salim repeatedly refused to speak to us in English even though he had proven himself capable. He insisted on talking to my wife in Hindi instead, purposefully leaving me out of the conversation. Then he made it difficult to show us rings as if it were some horrible chore to show the jewelry.
The next problem was the price game. After tedious searching, my wife and I found the ring for us. The sticker price was 2,500 Dhs but within a few minutes Salim agreed to a price of 2000 Dhs. We agreed that this was fair and planned to return the next day to pick up the ring. The next day, we brought my wife’s parents to make the purchase but then an Arab man who appeared to be Salim’s boss showed up. He was rude to my wife’s entire family and insulted them for their offer (even though this price was already arranged the night before). Not only did the Arab man not honor the agreed upon price, but he insisted that we pay even more than the sticker price. He wanted 2,700 Dhs!!! My wife’s family was angry and my wife was in tears. I tried to politely negotiate the price simply back to the sticker price but the store did not budge. Over 200 Dhs, the Arab man proceeded to prevent Samer from making a sale and ruined a very special portion of my wedding.
I get the feeling that Samer does not need to make money. They don’t seem very interested in serving their customers and don’t mind losing sales.
I will never step foot into one of their stores again, and I don’t recommend them to anyone else. I’m going to post this a few places to prevent others from making the same mistake we did by wasting our time with Samer. << Less