To firstname.lastname@example.org@nasaviation.com Today at 2:42 AM Dear Mr. Francois Bouteiller -CEO Sir, I have been a local customer of your airline for 2 years. During this current Eid Holiday I spent my vacation in al khobar with my younger brother... More >>
Today at 2:42 AM
Dear Mr. Francois Bouteiller -CEO
I have been a local customer of your airline for 2 years. During this current Eid Holiday I spent my vacation in al khobar with my younger brother working in aramco last july 26 yanbu-dammam and return july 31 dammam-yanbu. On this day I have check-in my luggage(Electric Guitar with case) having claim stub capalar/james mr. SEQ NR-60 ZF416R 1/7 to YNB XY 372 /31July. Due to some delay 2 Immigration Xray because of huge passengers I was left by the plane. So decided to return to flynas office talk with your staffs to confirm if my luggage was lifted to yanbu they keep me waiting for 5 hours until i get there answere confirming that my luggage was lifted to yanbu.
So I purchase another ticket last Aug.29 for yanbu, when I was about to claim my luggage I found out that my luggage was still in Dammam so this Luggage Claim Officer told me to comeback tommorrow
Today August 3 & 4 I return to him and follow-up my luggage believing that it was arrived today but I failed to recieve it. Sir I have nothing to do but to return again and hoping tommorrow I will recieve it. Actually I was suffering because I was paying Taxi pair very high from airport to yanbu.
Sir because of the neglegence of your flynas employees supposed to do there jobs better to all your passengers. I hope you would look into a matter, and make sure such an incident is not be repeated again. Your company has been known to provide good services and such events tarnish the company name, So please address this issue.
Thank you for your adhering me.
Engr. James Capalar
Civil & Structural Engineer
SABIC Eng' & PM Team
Dar Al Riyadh Consultant
mobile # 0543747349 << Less