Mohammed Abdul Rasheed Position Title IT End User Desktop Pc Support
A challenging position within the field of information systems that will utilize my knowledge of system administration and customer support skills in windows platforms.
Secondary School certificate
Diploma in Hardware & Software Networking
Long period Experience in implementing networks using Branded Computers like Mitac Compaq HP
DELL and others
Worked as Computer Technician in Jamal Al Jassim Group (PC-NET) from 1991 to1994
Worked as Support Engineer in Nahil Computer Company from 1997 to 2013
Worked as IT End User Support in Nahil and SAMBA, SABB, ALRAJHI, RIYADHBANK, SECCO, SWCC, Mobily and Citiscapeksa up to date
Primary Duties & Responsibilities:
The Desktop support service is proposed to support the business users PC, Laptops, client applications, and other associated computer peripherals
Office installation: all PC’s will be installed office suite like (word, excel, outlook, etc.). This may include adjust setting like configuring email account.
Operating system installation: Setup windows on PC’s, with all required setting and polices along with Antivirus.
Other Program installation: install any program or application that may request from end user and comply with IT policy.
Office troubleshooting: may include configure, repair and reinstall any of office suites.
Login error (disk full): recover; delete any unnecessary files that may affect PC performance.
Login problem: may include repair OS, change some setting.
Browsing problem: may include repairing IE or Mozilla and fixing any related issues (add-ons, plug-ins).
Antivirus issues: may include update virus definition or repairing current installation and remove any viruses, worms, Trojans, etc.
PC setup: may include setup new PC’s or moving existing PC’s to another location.
Device Check: checking existing Hardware for the purpose of replacement.
Printer installation: may include installation and configuration of printers also installing drivers on the selected PC’s.
Scanner installation: may include scanner installation along with required driver on the PC’s connected to it.
Printer ink: changing printer ink.
Excellent communication Skills, Adaptable, ability to work as a team and quick learner.
Mohammed Abdul Rasheed
Email: firstname.lastname@example.org & email@example.com
Mobile 0533422260 << Less