RE: Qatar Airways, Knowingly delaying passenger luggage in connecting flights
My Senior Citizen Parents have been flying by your Airline now for several years. My Senior Citizen parents are loyal Customers of Qatar Airways.
Yesterday my parents flew to Ahmedabad India for a vacation and weding festivities. We purchased Qatar Ticket. Their flight left on time from DFW and arrived on Schedule in Doha. From Doha it left on time and arrived in Ahmedabad on time.
When my senior citizen parents arrived in Ahmedabad, they waited for 1.5 hours and 3 out of the 4 bags did not arrive. Neither did the other 150 bags of other passengers. Qatar/ baggage ground staff at baggage and customs had the forms prepared, and knew prior that many bags would not arrive and said the bags were not placed on the plane because the plane was small. They only loaded what they could and the others bags will come the following day, on another flight and will be delivered to the residence. It has also come to our attention that this issue with Qatar bags being held up in Doha has been occurring on for the past several days on other connecting flights to Ahmedabad.
We are disappointed in the way Doha conducts its business practices. Its a gross violation not only of passenger rights but also of trade practices. Its caused utmost stress and personal injury to my parents. They are in their 70’s and to be exposed to nuisances because Qatars violations.
Also Please be advised ,they do not have their clothes, and possible several thousands of dollars of personal belongings, and high quality luggage not arriving, and possibly tampered with or damaged is unnerving. They are now trapped in a city without their belongings and medications. Their vacation and marriage ceremonies starting is ruined because of Qatars business practices, of not timely transferring their luggage, and poor customer relations in Ahmedabad.
Also if Their luggage when delievedr, may also be at risk of being tampered with, or damaged. Their is no oversight and regulation with my victimized parents now suffereing due to Qatars practices. My parents health and welfare may also be at risk due this and the lack of sensitivity by Qatar Airways towards its loyal customers.
I expect and demand Qatar Airways, to quickly deliver my Parents luggage, timely and without damage and/or any theft caused by Qatar Airways.
I also expect Qatar to compensate my parents, for the all loss including Luggage, belongings, Nuisance and pain and suffering during this stressful incident.
I demand Qatar Airways not to cause any more violations / loss against my parents or other passenger victims.
I expect Qatar Airways to be more sensitive to passangers and seniors especially in these type of incidents where Qatar has breached its ethos that we all entrust. << Less